FAQ
Where did the name VONS come from?
Vons... represents how our friendship has transformed into a brotherhood, impervious to the passage of time and distance. In our Western Australian hometowns, "dons" symbolises excellence and distinction. Our unbreakable bond and mutual respect inspired us to reframe our friendship with a subtle twist—from being the "dons" to embracing the spirit of the "vons".
What is tencel?
Tencel is a type of fabric made from wood pulp, usually sourced from eucalyptus trees. It's known for being sustainable and environmentally friendly because the production process uses less water and fewer chemicals compared to other types of fabric manufacturing. Tencel fabric is soft, breathable, and has excellent moisture-wicking properties, making it comfortable to wear in various climates.
What is viscose?
Viscose is a semi-synthetic fiber made from natural sources such as wood pulp or cotton linters. The production process involves treating these natural materials with chemicals to create a solution that can be extruded into fibers. Viscose is valued for its softness and light sit on the body.
How do I place an order?
To place an order, simply browse our online store, select the items you wish to purchase, and add them to your shopping cart. Follow the checkout process to enter your shipping and payment information to complete your order.
How can I track my order?
Once your order is processed and shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your shipment on our website or the courier's website.
Where do I find the refund & shipping policy?
At the bottom of our website.
Do you ship internationally?
Yes, we offer international shipping to many countries. Shipping costs and delivery times may vary depending on your location. Please note that international orders may be subject to customs duties and taxes imposed by the destination country.
Are your products true to size
We provide detailed size charts for each product to help you find the best fit. Please refer to the size chart specific to the item you're interested in, as sizes may vary between different styles.
Do you offer gift cards?
Not as of yet.